HR tech, shift work · SaaS & Platforms
Hear how shift teams feel, every week.
CrewHR helps shift-based businesses run schedules, timesheets and time off. Its feedback module adds short pulse surveys, an anonymous suggestion box and team reports. I designed the module's web app and the marketing website that explains it.
The challenge
Store, kitchen and warehouse teams work on their feet, on rotas that change every week. Their managers still need to know how people feel before good staff walk out.
Most staff never open a laptop at work. A survey has to reach them by phone, chat or email, and take seconds to answer.
People only say what's wrong if they know nobody can trace it back to them, even in a team of six.
A manager looks after several teams and sites. A single company score hides the one team that is struggling.
The approach
I designed the module around the rhythm shift teams already have: a weekly rota, a quick check-in, and a manager who reads the results on Monday.
Each survey opens with a rating made of five illustrated people, from very unhappy to very happy, and an optional comment. It takes seconds on any phone.
Teams, roles and certifications sync from CrewHR Scheduler, and surveys respect quiet hours, so nobody gets a message on a day off.
Every number has a trend next to it, and results break down by team, so a team that slips stands out. Small groups stay hidden to protect anonymity.
In action
REPORTS AND SURVEYS
Reports show the week's responses, response rate and positive score, with the rating chart and the latest comments. The Surveys list shows what is live, scheduled or finished, and how many people answered.
CREATE A SURVEY
A manager writes the questions, picks the teams, the start time and Microsoft Teams as the channel, checks the summary and schedules it. A live preview shows exactly what staff will see.
LISTS AND SCHEDULE
Distribution lists sync teams from CrewHR Scheduler and build rule-based lists like keyholders or new hires. The schedule shows every send and reminder for the month, with quiet hours on.
WEBSITE
The marketing site explains the module with the product itself: real survey cards float around the headline, each solution gets its own page, and pricing stays simple.
Design language
White surfaces, navy text and one mint accent keep the screens calm. Five illustrated people give the rating scale a human face, each in their own shirt colour, and Inter keeps the numbers clear.
I designed the UX/UI of CrewHR's feedback module: reports, surveys and the survey builder, distribution lists and the send schedule, plus the marketing website. Each part is designed to make it easy for shift teams to speak up and for managers to act on what they hear.
